Overview
When I joined Baylor Scott & White Health, the product design organization was growing rapidly. Over the course of a year, our team expanded from a small group supporting a handful of products into a larger team responsible for a growing portfolio of experiences.
While hiring was important, the real challenge was creating the conditions for people to succeed together. I approached the problem the same way I would approach a product challenge: by intentionally designing the systems, rituals, and experiences to shape culture and drive outcomes.
Slides
